Job Title – Ski Travel Concierge
Sector – Travel
Job Location – London
Salary – £17.5k plus bonus
Our client is a ski tour operator based in West London and they are seeking a Ski Travel Concierge on an initial year contract basis that could turn into a full time role.
In the role you will manage all post sale enquiries and client documentations.
You will work alongside the sales team to ensure that the need of the customer are met while maximising revenue.
Responsibilities:
- Respond to after-sales enquiries from direct clients and travel agents telephone calls, emails, online sales chat and social media
- Daily bookings check procedure, resolving any queries
- Responsibility for the accurate processing of booking amendments and cancellations
- Obtain any outstanding passenger names and details
- Responsible for the distribution of post-invoice and pre-departure emails
- Action client payments accurately and efficiently and chase any outstanding client balances
- Sell ski packs and additional extras to enhance the customer experience
- Ensure high standards of customer care when dealing with clients and recording customer feedback
- Maintain good levels of product knowledge for all programmes, including our chalets, self-catering and hotel accommodation
Requirements:
- An interest in skiing or snowboarding
- Ideally travel experience and Fantastic telephone manner
- Desire to offer high levels of customer service
- Basic knowledge of Microsoft Word/Excel/Outlook programmes
- A high level of attention to detail
- Well organised
- Flexible and enthusiastic approach to working in and supporting a team
- Fluent in English