Job Title- Senior Business Travel Consultant
Job Location- Central London
Salary- £30k-£35k based on experience
To ensure that an exceptional travel service is provided to all users of the company as laid down in the Service Level Agreement (SLA) at all times.
Our client is looking for a dynamic candidate with great communication skills both verbal & written, good Sabre GDS experience you must have at least 2 years business travel experience.
They have a small team of eight consultants in their office so it’s important that you fit in, take direction and be willing to turn your hand to any given task within your remit.
They need someone that is willing to step up and lead people or if you aspire to lead a team in the future that would be ideal. Someone that has experience with OBT’s would also be an advantage.
KEY RESPONSIBILITIES
- Ensure that an exceptional travel service is provided to all users of the travel company as laid down in the clients’ Service Level Agreement (SLA)
- To meet /exceed all targets as set out in SLA
- To lead by example in all areas for the business
- To support and coach junior members of the team
- Ensure the correct completion of all office administration including the full completion of full documentation in all bookings.
- To provide excellent customer service ensuring specific travel needs of clients are met
- Booking a wide variety of products including worldwide nett and published flights, hotels, insurance, lounge passes, car hire and more
- Offer options to the client including the lowest possible fare
- Handle enquires by phone, but also by email or fax
- Ensure that company goals for preferred suppliers are exceeded
- To be proactive in the use of fares knowledge and creative ticketing solutions to reduce travel costs.
- To ensure compliance to Quality Control procedures so that errors are minimised or, preferably, eradicated
- Have a good knowledge of travel products and keep abreast of industry changes
- To immediately communicate any problems, queries or complaints that may result in a loss of revenue to the travel company or the customer to the Operations Supervisor or Manager.
- Ensure that all telephone calls, emails and faxes are actioned within the timescales set out in the Service Level Agreements
- To take ownership of own growth and development
REQUIREMENTS:
- To comply with the Company’s Policies & Procedures
- To fulfill Health & Safety responsibilities by adherence to the requirements of the Company’s Health & Safety Policy, Health & Safety Management Plans and security policy
- To support the Company’s Quality Management system ISO9001: 2000 and actively participate in the achievement of Company and personal Quality objectives.
- To have a full understanding of the companies Disaster Recovery Plan.
- To undertake such other duties appropriate to the level and character of work as may reasonably be required within the Company. Significant permanent changes in duties will require agreed revisions to be made to this Job Description