Job Title – Car Rental Returns Agent – Heathrow Airport (Night Shift)
Job Location – Heathrow Airport
Salary – £10.21ph plus Monthly Bonus
As a Returns Agent, you will be greeting customers as they return their rental car back to Heathrow Airport.
You will be responsible ensuring customer satisfaction by assisting customer in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.
The Return Agent provides a friendly and efficient service during all aspects of the rental car process and assists all customers with the rental return process.
You will provide a professional, knowledgeable and courteous service while accurately completing all transactions.
Example of shift pattern: 12-hour shift between 6pm and 6am
Week One –
- Monday – Work Shift
- Tuesday – Work Shift
- Wednesday – Day Off
- Thursday – Day Off
- Friday – Work Shift
- Saturday – Work Shift
- Sunday – Work Shift
Week Two –
- Monday – Day Off
- Tuesday – Day Off
- Wednesday – Work Shift
- Thursday – Work Shift
- Friday – Day Off
- Saturday – Day Off
- Sunday – Day Off
Responsibilities:
- Put a smile on customers’ faces when you provide them with excellent service
- Help expedite the car rental process so customers can get to their terminal quickly and easily
- Secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed
- Ensure car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Keep car park organized for ease of access and traffic flow.
- Understand the damage loss report reporting procedure.
Key Skills/Experience Needed:
- Must have 6 months of customer service/sales experience
- Must be able to work through the night
- Valid Driver’s License
- Willingness to work outdoor in weather conditions with moderate noise level
- Basic computer skills (typing, data entry)
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers and management