You will focus on providing a professional reservation, rental management and complaint handling service to our clients consumer and key account customers.
In the role you will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey.
Managing a wide variety of contact methods and using various systems you will ensure an exceptional level of service is provided to all internal and external customers.
Responsibilities:
- To maintain a high quality of Customer Service
- Placing reservations via phone or email
- Assisting customers during their live rental
- Providing post rental support through proactive complaint management
- To act as the day-to-day liaison for the Customer and branches to ensure smooth running of our services
- Ensuring contractual SLAs are exceeded as specified within T&Cs and Corporate contracts
- Complete security of all company policies and rental rates
- Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
- Ensure that a professional and courteous image is portrayed at all times, both
Skills/Essentials:
- Excellent administrative skills, communication, and attention to detail
- Able to work using own initiative as well as ability to work within a team
- Highly results driven
- Customer centric attitude