Salary: £13.35ph
Location: Luton Airport
Shift Pattern: 12 hour shift pattern so you ONLY work TWO days the second week: 5 days first week and then only two days second week
As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to Luton Airport rental station.
You will be responsible in ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued.
In the role you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed. Another part of the role is to ensure the car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage.
Responsibilities:
- Put a smile on customers’ faces when you provide them with excellent service
- Greet all customers using prescribed, appropriate dialogue as they arrive on the rental station
- Remind customer to check for personal belongings.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Keep car park organized for ease of access and traffic flow
- Understand the damage loss report reporting procedure
Key Skills/Experience Needed:
- A full, valid clean driving licence, with a minimum of 4 years driving experience is required
- Excellent communication and face to face interpersonal skills
- Ability to work as part of a team in a fast-paced environment
- Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.
What They Offer:
- Competitive Basic Salary
- Bonus earnings potential
- Starting 5.6 weeks holiday (including bank holidays)
- Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts*
- Confidential legal and support service through BUPA
- Career progression and development